FAQ

 
Coronavirus
  • When will the pools be opened?
    Effective Monday, June 1, 2020 the Boulder Mountain Parke Swim Center and Trailhead Members Club pool will resume regular hours and be open from 6am to 10pm. For residents who choose to utilize the pools, please note the following temporary guidelines approved by the Board of Directors:
     
    Restrictions:
    • Residents only are allowed at the pools, no guests will be permitted.
    • Temporary total occupancy at the pools is limited to 60 residents at one time.
    • Temporary total occupancy in the hot tubs is limited to 4 residents.
    • Resident usage is first come, first serve.
    • We continue to ask residents to limit their time at the pools to 90 minutes. 
    • All pool furniture has been removed to reduce surface exposure. Residents are encouraged to bring their own chairs, towels, and blankets.
    • Please click the following for the additional precautions that should be adhered to when utilizing the pools: GUIDANCE FOR POOLS. 
    • The Board reserves the right to implement a reservation system, if deemed necessary to maintain capacity and physical distancing.
    • Between 6 a.m. to 10 a.m. and 7 p.m. to 10 p.m. the following applies:
    • Pool Users 'Assume the Risk' and 'Waive Liability (Use at Your Own Risk)
    • No Recreation Monitor will be on duty
    • Common touch points will not be cleaned
    • All users Assume the Risk and Waive Liability
     
  • What precautions should be followed when using the Pools?
    Please click here for the additional precautions that should be followed when utilizing the Pools.
  • How can I contact Management to address association related questions if the Trailhead Members Club is closed?
    The management staff is available during normal business hours by email, or you can call us at 480-357-8780. You will be able to find all of our email addresses on the Contact Us page of our website: Management Contact Information. Additionally, you may also contact the Patrol Team between the hours of 3 p.m. and 5 a.m. for any urgent, common area matters by calling 480-220-1794.
     
  • When will the Las Sendas Trailhead Members Club reopen?
    The Las Sendas Trailhead Members Club is open by appointment only as of May 13. To schedule an appointment, please call 480-357-8780. 
  • Are residents required to wear masks?
    The Association will not require that residents wear masks, but it is highly recommended when in close proximity with those that are not part of your household. 
  • Are the sport courts (tennis, pickleball, bocce ball and volleyball) open for resident use?
    The sport courts are now open as of May 13, 2020 with temporary guidelines and restrictions for your safety, and should be used at your own risk. Reservations for the sport courts can be made on the reservations page of our website. Reservations are limited to residents of Las Sendas and limited to one 2-hour reservation per day.
  • Are the park outdoor equipment and restrooms open for resident use?
    The outdoor play equipment and restrooms are available for use as of May 13. Use of these facilities is at your own risk, and we highly suggest washing your hands and your children’s hands prior to and after use.
  • Are the ramadas and fields (baseball and soccer) open for resident use?
    The ramadas and fields are accessible for resident use. The Association is also accepting reservations for the ramadas; however, set-up or other accommodations cannot be provided by our staff at this time. We urge you to keep your gatherings at these locations to less than 10 people, and that you practice appropriate physical distancing. 
  • Is the splash pad open for resident use?
    The splash pad is now open. Use of the splash pad is at your own risk, we urge you to practice appropriate physical distancing, and wash your hands and your children’s hands prior to and after use.
  • What safety precautions are being taken for the Parks and Playgrounds?
    The following safety precautions are being taken for the parks and playgrounds:
    o    Maintenance and/or the Janitorial Team will clean and disinfect common touch-points at the restroom facilities daily.
    o    Play equipment will continue to be disinfected quarterly. Play equipment will be used at the residents’ own risk.
    o    Touch points and commonly used areas at the Trailhead Members Club will be frequently sanitized for everyone’s protection.
    o    Physical distancing measures must be adhered to, but will not be monitored or enforced by onsite team members.
     
  • What is the COVID-19 (Coronavirus)?
    The Arizona Department of Health Services (AZDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.
     
    For answers to more questions regarding COVID-19, please call the Arizona Department of Health Services Hotline: 1-844-542-8201
  • How can I help protect myself from COVID-19 and other respiratory illnesses?
    The Arizona Department of Health Services (AZDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:
     
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces.
  • I received an email confirming a case of COVID-19 (Coronavirus) at Las Sendas. Is the impacted family okay, and did they visit the Trailhead Members Club or Spa & Fitness Center recently?
    On April 1, 2020, the Association learned of a single household with three confirmed cases of the COVID-19/Coronavirus in our community. After speaking with the family, it is believed that none of the infected individuals has used the Trailhead Members Club or Spa & Fitness Center since early March. Additionally, all three infected individuals recovered in isolation outside of Las Sendas. Acting in accordance with all HIPAA privacy laws, the Association will continue to keep residents updated and informed as we manage this dynamic condition. We urge all residents to protect themselves and their families by following the government’s recommendations on social distancing and infection control precautions.
  • How do I pay my Association Dues when the Trailhead Members Club is closed?
    You are still able to submit your quarterly Association Dues via mail or online payment.  Please CLICK HERE for more information on your payment options. 
  • How can I contact the Board of Directors?
    CCMC is the Managing Agent and serves as the liaison between the Board of Directors and the Las Sendas homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.
  • What are the current hours for the Association Management Team?
    The Management Team is available to assist you Monday through Friday from 8:00 a.m. to 5:00 p.m. Email communication, resident engagement, assessment processing, and accounts payable will continue as planned. Additionally, all contracted services remain operational.
  • Will my assessment be discounted because of the temporary Trailhead Members Club and Recreational Facilities closures?
    At this time, the Las Sendas Community Association is not reducing or discounting assessments relating to the closing of community facilities. We are uncertain as to the duration of the closure and the costs that will be incurred by the association related to re-opening the amenities. To the extent these closures result in an overall savings and surplus cash to the association, during the next annual budgeting session, the Board will review funds on hand and projected expenses for the coming year and make adjustments to the budget as necessary. As we hope you understand, things are changing on a daily basis. To the extent the expectations regarding the duration of closure change, the Board may adjust their plans. If those plans are adjusted, Management will surely provide updates as appropriate. 
  • What safety Precautions is Las Sendas taking when the amenities are reopened?
    A. Community members will be advised to practice physical distancing by standing at least six feet away from other groups of people at all times.
     
    Employees will be reminded to refrain from touching their faces and to practice physical distancing by standing at least six feet away from community members and other employees whenever possible. Group sizes in public areas will be regulated in line with government regulations; the current congregation size is limited to 10 people. We will meet or exceed state and local health authority guidelines on proper physical distancing.
     
    Masks will be worn by all employees based on their role and responsibilities and in adherence government and safety regulations and guidance. Every CCMC employee will be provided a mask and required to wear that mask while working with a client or resident.
     
    Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.
  • What precautions should be followed when visiting the Spa and Fitness Center?
    A. Please click here for the additional precautions that should be followed when utilizing the Fitness Center.
        Please click here for the additional precautions that should be followed when utilizing the Spa Services
  • Can I submit my Architectural Modification Application?
    The Architectural Committees will still review most architectural applications, if they are received electronically. The exact frequency and schedule of the reviews is not set at this time. More complex submittals, such as those for new home construction or remodels that require full-sized plans, the review of a consulting architect or a model may not be reviewed until the Trailhead Members Club reopens and regular Association business meetings resume. As such, these more complicated submittals may not be accepted.
  • Where can my small group meet during the Trailhead Members Club closure?
    A. You may meet in an association common area or community parks. At this time, the Association is accepting reservations in the common area parks and ramadas; however, set-up or other accommodations cannot be provided. Physical distancing is encouraged, and gatherings in groups of 10 or more is discouraged. 
  • Some residents continue to use the recreational amenities. What is the Association doing to prohibit use?
    During the shutdown, residents who chose to use any Association open spaces, parks, outdoor equipment, fields and sport courts do so at their own risk. Health experts are also urging people to practice physical distancing by maintaining a roughly 6 foot distance from other people. Furthermore, in order to maintain physical distance, minimize risk and conserve resources, our Management and Patrol teams have been directed not to confront residents to regulate usage, reservations or unsportsmanlike conduct. 
  • Will the Association be scheduling any lifestyle events, programs, activities and private event rentals in the future? What about the events that are already on the calendar?
    A. The Association continues to provide event programming via online platforms for now, and in-person events will begin in the near future. You can find information about our current digital events on our community calendar and Facebook page. We also send out a Lifestyle electronic newsletter every Thursday with more information. To subscribe to our email newsletters, click here
  • How do I stay informed and receive updates regarding these ever-changing circumstances?
    This Q&A page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed.  Residents can also sign up to receive our regular email blasts by visiting THIS LINK and filling in your contact and Las Sendas address information. Also, please add Las Sendas Community Association and emails ending in @thetrailhead.org to your safe sender list. If you aren't seeing our emails, please check your junk inbox. 
  • Is CCMC's corporate management office closed?
    CCMC's corporate management office is temporarily closed to visitors; however, all Management team members continue to work to serve you. Administrative, Management, Customer Service and Operations team members are remotely working off-site during this temporary closure. All CCMC corporate office team members are available Monday – Friday from 8 AM – 5 PM via email, or by phone at 1-833-301-4538. Although CCMC does not anticipate any significant disruptions to operations at this time, they ask for your continued patience as they work diligently to serve you.

General
  • What is a pool access card? How do I get one?
    A pool access card is a credit-card sized card that works as a key to gain access into the Trailhead and Boulder Mountain Pools. To use the card, simply hold up the card to the reader that is on the side of the entrance gate to the pool.  
    You can purchase a card from the Trailhead Members Club office for $25. Only one card is issued per lot. 
  • What Is Dream Catcher?
    The Short Answer:
     
    Dream Catcher is a small single family home development planned for a parcel of land just outside of Las Sendas, on the east side of the community near Rock Canyon I. On behalf of the Developer, their Real Estate Consultant contacted Las Sendas requesting permission to access a City of Mesa sewer line that is located inside the boundaries of Las Sendas, and utilize two retention basins inside Las Sendas for excess run-off water. According to the Real Estate Consultant, both the sewer line and the retention basin are currently able to accommodate the new development, so no changes will be needed. The development will not become annexed into Las Sendas and the request does not include selling any land to or from Las Sendas. The Association does not have the authority to approve the plans for the development, only to grant permission to tie into the sewer line and continue using the retention basins.
     
    The Long Answer:
     
    In 2007, a developer group obtained final subdivision plat approval through the City of Mesa. Unfortunately, prior to beginning construction the Real Estate market crashed in 2008 and the project never recovered.  
     
    As part of the project approval there were two hurdles that required the assistance of Las Sendas:
     
    1.       The owners needed permission to tie into the sewer line currently south and west of Rock Canyon I, and
    The owners needed permission to utilize two of the retention basins in Las Sendas (just south of Rock Canyon I and West of Rock Canyon II) for some of their excess run-off.
     
    Las Sendas approved both in 2007 after reviewing the information with their engineers and attorneys.
     
    Fast forward 13 years and a group of owners wants to develop again.  It is a much smaller development than the original proposed subdivision (called Ghostrider back in 2007).  13 years ago there were plans to develop 32-34 lots, this group is now looking to develop 12-14 lots, about 1/3 the size.
     
    As part of the project, the land owners still need the approval of Las Sendas to tie into the existing sewer line and utilize the retention basins.
    The sewer line currently exists in a Tract that is dedicated for utility purposes, so no new easements need to be granted, just permission for the group to tie into it.  The City has already verified the lines are big enough to accommodate the tie-in and the land owners have already engineered the utility connection from the prior project.
     
    Additionally, the retention basins were already designed for the water run-off from the property. When Las Sendas was first developed the property surrounding was all county and did not have any retention requirements.  So the basins in question already receive all of the water run-off from the property.  
     
    The presentation of this new project and the proposed agreement will be reviewed by the Board at a subsequent meeting, when the Trailhead can accommodate such a meeting with more than 10 people. As with all meetings, the Association will properly notice the meeting and agenda to residents once it is scheduled. This meeting will be open to all residents.
     
  • Who do I contact if I have further questions about events?
    If you have questions about events, weddings or other facility rentals here in Las Sendas, please contact our Lifestyle Director, Morgan Collins. She can be reached via email at mcollins@thetrailhead.org or by phone here at the office at 480.357.8780.
  • Who are the statues of throughout the community?
    The Las Sendas community is proud to own and display this unique residential art collection.  We hope you enjoy discovering these figures and learning the stories of the people they represent.
     
    1995  Developers, Scott Walker and Buddy Johnson, purchased 16 bronze sculptures for their planned community  “Falcon Ridge” They placed the figures along hiking trails. Their choice of subject was based on their perception of the individual’s contribution to the 20th century.
    1995  Blandford Homes took over the project which, in addition to the land, included the statues and renamed the development “Las Sendas”.
    1995 – 2002  Many of the pieces were relocated from the trails to more visible sites.
    2007 Ten of the pieces remained on the property.
    2016 The Las Sendas Community Association put plans in place to have four of the pieces still on trails, moved to more public areas.
    2017  All of the pieces were cleaned, and polished for the first time in 22 years.  Missing identification plaques were replaced.
    2018  Relocations were completed, minor repairs were made, lighting was added to nine of pieces, and landscaping was improved at all of the statue sites.  In addition plans were put in place for ongoing annual maintenance of the entire collection.
     
     
     
  • Where can I go hiking?
    Las Sendas is central to various hiking and mountain biking trails here in Mesa. There are various trails within Las Sendas and many more right outside of the community. Please visit The Hawes Trail Alliance for more information on the Hawes Trail which borders Las Sendas and connects to our community trails in various spots. 
  • What schools are in the area?
    Las Sendas residents are in the Mesa Public School District which includes the following schools:
     
  • What do I do before painting my home?
    Prior to painting your home, you must submit an architectural review application. Please click here for more information. 
  • How much does a membership at the Golf Club cost?
    Residents of Las Sendas may contact the Las Sendas Golf Club for membership rates at 480-396-4000.
     
    The Las Sendas Golf Club is a separate entity and in no way associated with Las Sendas Community Association. 
  • How do I sign up for the Spa and Fitness Center?
    To sign up for the Las Sendas Spa & Fitness Center please visit their website or call the front desk at 480.832.6900.
  • How do I report a noise violation (Dog barking, wild parties, screaming, etc)?
    In response to noise complaints, we recommend a two-pronged approach. First, noise complaints can be reported to the City of Mesa Police by calling their non-emergency line at 480-644-2211. Also, residents can report the complaint to the Association. You may call Patrol at 480-220-1794 if the noise is occurring between the hours of 3 PM and 5 AM.  This allows Patrol to drive by and witness (hear) the activity and possibly contact the owners in real-time. For on-going noise complaints, you can formally report the violation by completing a Complaint Form to the Association.  Please note that both the Association and the City of Mesa may require complaints from two different residents in order to escalate enforcement action.  
  • Can I reserve The Trailhead for a wedding?
    Yes! The Trailhead is an amazing place to host a wedding. 
     
    The price will depend on the day of the event and whether or not you are a resident of Las Sendas.
     
    Residents of Las Sendas may see rates by clicking Member Rates. Those that are not residents of Las Sendas may see rates by clicking Public Rates.
  • How do I make a reservation?
    If you'd like to reserve a tennis, pickleball, or bocce court, ramada or field at a park, or a banquet room at The Trailhead please visit our reservations page. If you have further questions please email Morgan, our lifestyle director at mcollins@thetrailhead.org or call us at 480.357.8780. 
  • Can I post a political sign in my yard?
    If a sign is placed on Maricopa County property, it is permitted in compliance with their guidelines, per A.R.S. 16-1019. Political signs may be placed in the public right-of-way, as long as they are not hazardous to public safety. Signs cannot placed prior to 60 days before the election, and must be removed within 30 days after the election (15 days for right-of-ways).

    The Las Sendas Community Association will remove signs placed on LSCA property. In most cases, however, political signs in Las Sendas are legally placed in the public right-of-way or on private property. Council has the right to remove political signs on its own property, but may not remove signs on any other property (e.g. the county's).
    In the event of a complaint when a sign is on business/commercial property, the LSCA will contact the business owner. In the event that the sign was not approved by the property owner, the property owner may remove the sign. Except in unique situations, the LSCA will not remove the sign. Commercial properties may have political signs within 45 days of an election or 7 days after an election (unless the signs violate city or county ordinance). All other signage must comply with the LSCA’s Non-Residential Design Guidelines policy; in most cases, signage other than political signage requires LSCA approval. 
     
    The homeowners’ associations are governed by A.R.S. 33-1808, which provides that the associations must allow political signs on a member’s property, but no earlier than 71 days before the day of the election and signs must be removed within 3 days after an election.
    Per ARS 16-1019, it is a class 2 misdemeanor for any person to knowingly remove, alter, deface or cover any political sign of any candidate for public office or knowingly remove, alter or deface any political mailers, handouts, flyers or other printed materials of a candidate that are delivered by hand to a residence for the period commencing forty-five days before a primary election and ending seven days after the general election.
  • Can I submit a work order request?
    Yes! To submit a work order request, click here