When will the pools be opened?
Effective Monday, June 1, 2020 the Boulder Mountain Parke Swim Center and Trailhead Members Club pool will resume regular hours and be open from 6am to 10pm. For residents who choose to utilize the pools, please note the following temporary guidelines approved by the Board of Directors:
- Residents only are allowed at the pools, no guests will be permitted.
- Temporary total occupancy at the pools is limited to 60 residents at one time.
- Temporary total occupancy in the hot tubs is limited to 4 residents.
- Resident usage is first come, first serve.
- We continue to ask residents to limit their time at the pools to 90 minutes.
- All pool furniture has been removed to reduce surface exposure. Residents are encouraged to bring their own chairs, towels, and blankets.
- Please click the following for the additional precautions that should be adhered to when utilizing the pools: GUIDANCE FOR POOLS.
- The Board reserves the right to implement a reservation system, if deemed necessary to maintain capacity and physical distancing.
- Between 6 a.m. to 10 a.m. and 7 p.m. to 10 p.m. the following applies:
- Pool Users 'Assume the Risk' and 'Waive Liability (Use at Your Own Risk)
- No Recreation Monitor will be on duty
- Common touch points will not be cleaned
- All users Assume the Risk and Waive Liability
What precautions should be followed when using the Pools?
Please click here
for the additional precautions that should be followed when utilizing the Pools.
How can I contact Management to address association related questions if the Trailhead Members Club is closed?
The management staff is available during normal business hours by email, or you can call us at 480-357-8780. You will be able to find all of our email addresses on the Contact Us page of our website: Management Contact Information
. Additionally, you may also contact the Patrol Team between the hours of 3 p.m. and 5 a.m. for any urgent, common area matters by calling 480-220-1794.
When will the Las Sendas Trailhead Members Club reopen?
The Las Sendas Trailhead Members Club is open by appointment only as of May 13. To schedule an appointment, please call 480-357-8780.
Are residents required to wear masks?
The Association will not require that residents wear masks, but it is highly recommended when in close proximity with those that are not part of your household.
Are the sport courts (tennis, pickleball, bocce ball and volleyball) open for resident use?
The sport courts are now open as of May 13, 2020 with temporary guidelines and restrictions for your safety, and should be used at your own risk. Reservations for the sport courts can be made on the reservations page of our website. Reservations are limited to residents of Las Sendas and limited to one 2-hour reservation per day.
Are the park outdoor equipment and restrooms open for resident use?
The outdoor play equipment and restrooms are available for use as of May 13. Use of these facilities is at your own risk, and we highly suggest washing your hands and your children’s hands prior to and after use.
Are the ramadas and fields (baseball and soccer) open for resident use?
The ramadas and fields are accessible for resident use. The Association is also accepting reservations for the ramadas; however, set-up or other accommodations cannot be provided by our staff at this time. We urge you to keep your gatherings at these locations to less than 10 people, and that you practice appropriate physical distancing.
Is the splash pad open for resident use?
The splash pad is now open. Use of the splash pad is at your own risk, we urge you to practice appropriate physical distancing, and wash your hands and your children’s hands prior to and after use.
What safety precautions are being taken for the Parks and Playgrounds?
The following safety precautions are being taken for the parks and playgrounds:
o Maintenance and/or the Janitorial Team will clean and disinfect common touch-points at the restroom facilities daily.
o Play equipment will continue to be disinfected quarterly. Play equipment will be used at the residents’ own risk.
o Touch points and commonly used areas at the Trailhead Members Club will be frequently sanitized for everyone’s protection.
o Physical distancing measures must be adhered to, but will not be monitored or enforced by onsite team members.
What is the COVID-19 (Coronavirus)?
The Arizona Department of Health Services (AZDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.
For answers to more questions regarding COVID-19, please call the Arizona Department of Health Services Hotline: 1-844-542-8201
How can I help protect myself from COVID-19 and other respiratory illnesses?
The Arizona Department of Health Services (AZDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
I received an email confirming a case of COVID-19 (Coronavirus) at Las Sendas. Is the impacted family okay, and did they visit the Trailhead Members Club or Spa & Fitness Center recently?
On April 1, 2020, the Association learned of a single household with three confirmed cases of the COVID-19/Coronavirus in our community. After speaking with the family, it is believed that none of the infected individuals has used the Trailhead Members Club or Spa & Fitness Center since early March. Additionally, all three infected individuals recovered in isolation outside of Las Sendas. Acting in accordance with all HIPAA privacy laws, the Association will continue to keep residents updated and informed as we manage this dynamic condition. We urge all residents to protect themselves and their families by following the government’s recommendations on social distancing and infection control precautions.
How do I pay my Association Dues when the Trailhead Members Club is closed?
You are still able to submit your quarterly Association Dues via mail or online payment. Please CLICK HERE
for more information on your payment options.
How can I contact the Board of Directors?
CCMC is the Managing Agent and serves as the liaison between the Board of Directors and the Las Sendas homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.
What are the current hours for the Association Management Team?
The Management Team is available to assist you Monday through Friday from 8:00 a.m. to 5:00 p.m. Email communication, resident engagement, assessment processing, and accounts payable will continue as planned. Additionally, all contracted services remain operational.
Will my assessment be discounted because of the temporary Trailhead Members Club and Recreational Facilities closures?
At this time, the Las Sendas Community Association is not reducing or discounting assessments relating to the closing of community facilities. We are uncertain as to the duration of the closure and the costs that will be incurred by the association related to re-opening the amenities. To the extent these closures result in an overall savings and surplus cash to the association, during the next annual budgeting session, the Board will review funds on hand and projected expenses for the coming year and make adjustments to the budget as necessary. As we hope you understand, things are changing on a daily basis. To the extent the expectations regarding the duration of closure change, the Board may adjust their plans. If those plans are adjusted, Management will surely provide updates as appropriate.
What safety Precautions is Las Sendas taking when the amenities are reopened?
A. Community members will be advised to practice physical distancing by standing at least six feet away from other groups of people at all times.
Employees will be reminded to refrain from touching their faces and to practice physical distancing by standing at least six feet away from community members and other employees whenever possible. Group sizes in public areas will be regulated in line with government regulations; the current congregation size is limited to 10 people. We will meet or exceed state and local health authority guidelines on proper physical distancing.
Masks will be worn by all employees based on their role and responsibilities and in adherence government and safety regulations and guidance. Every CCMC employee will be provided a mask and required to wear that mask while working with a client or resident.
Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.
What precautions should be followed when visiting the Spa and Fitness Center?
A. Please click here
for the additional precautions that should be followed when utilizing the Fitness Center.
Please click here
for the additional precautions that should be followed when utilizing the Spa Services
Can I submit my Architectural Modification Application?
The Architectural Committees will still review most architectural applications, if they are received electronically. The exact frequency and schedule of the reviews is not set at this time. More complex submittals, such as those for new home construction or remodels that require full-sized plans, the review of a consulting architect or a model may not be reviewed until the Trailhead Members Club reopens and regular Association business meetings resume. As such, these more complicated submittals may not be accepted.
Where can my small group meet during the Trailhead Members Club closure?
A. You may meet in an association common area or community parks. At this time, the Association is accepting reservations in the common area parks and ramadas; however, set-up or other accommodations cannot be provided. Physical distancing is encouraged, and gatherings in groups of 10 or more is discouraged.
Some residents continue to use the recreational amenities. What is the Association doing to prohibit use?
During the shutdown, residents who chose to use any Association open spaces, parks, outdoor equipment, fields and sport courts do so at their own risk. Health experts are also urging people to practice physical distancing by maintaining a roughly 6 foot distance from other people. Furthermore, in order to maintain physical distance, minimize risk and conserve resources, our Management and Patrol teams have been directed not to confront residents to regulate usage, reservations or unsportsmanlike conduct.
Will the Association be scheduling any lifestyle events, programs, activities and private event rentals in the future? What about the events that are already on the calendar?
A. The Association continues to provide event programming via online platforms for now, and in-person events will begin in the near future. You can find information about our current digital events on our community calendar
and Facebook page
. We also send out a Lifestyle electronic newsletter every Thursday with more information. To subscribe to our email newsletters, click here
How do I stay informed and receive updates regarding these ever-changing circumstances?
This Q&A page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed. Residents can also sign up to receive our regular email blasts by visiting THIS LINK
and filling in your contact and Las Sendas address information. Also, please add Las Sendas Community Association and emails ending in @thetrailhead.org to your safe sender list. If you aren't seeing our emails, please check your junk inbox.
Is CCMC's corporate management office closed?
CCMC's corporate management office is temporarily closed to visitors; however, all Management team members continue to work to serve you. Administrative, Management, Customer Service and Operations team members are remotely working off-site during this temporary closure. All CCMC corporate office team members are available Monday – Friday from 8 AM – 5 PM via email, or by phone at 1-833-301-4538. Although CCMC does not anticipate any significant disruptions to operations at this time, they ask for your continued patience as they work diligently to serve you.