FAQ

 
Coronavirus
  • I received an email confirming a case of COVID-19 (Coronavirus) at Las Sendas. Is the impacted family okay, and did they visit the Trailhead Members Club or Spa & Fitness Center recently?
    On April 1, 2020, the Association learned of a single household with three confirmed cases of the COVID-19/Coronavirus in our community. After speaking with the family, it is believed that none of the infected individuals has used the Trailhead Members Club or Spa & Fitness Center since early March. Additionally, for the past two weeks, all three infected individuals have been recovering in isolation outside of Las Sendas. Acting in accordance with all HIPAA privacy laws, the Association will continue to keep residents updated and informed as we manage this dynamic condition. We urge all residents to protect themselves and their families by following the government’s recommendations on social distancing and infection control precautions.
  • What is the COVID-19 (Coronavirus)?
    The Arizona Department of Health Services (AZDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.
     
    For answers to more questions regarding COVID-19, please call the Arizona Department of Health Services Hotline: 1-844-542-8201
  • How can I help protect myself from COVID-19 and other respiratory illnesses?
    The Arizona Department of Health Services (AZDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:
     
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces.
  • Why are the Las Sendas Trailhead Members Club and Recreational Facilities closed?
    In accordance with the recent Stay home, Stay healthy, Stay connected Executive Order from Governor Ducey and the CDC recommendations to minimize potential health risks for community members, staff and vendors, the Board of Directors determined it prudent to close the Trailhead Members Club, Spa & Fitness Center, Pools and all recreational amenities until further notice. 
  • When will the Las Sendas Trailhead Members Club and Recreational Facilities reopen?
    A: The circumstances surrounding the COVID-19 outbreak is a fluid situation and as a result, the Board of Directors will reassess facility closures periodically as recommendations are made from the CDC, Whitehouse and State of Arizona. Although the Trailhead management office is temporarily closed to visitors Management team members continue to work to serve you. The majority of the team is remotely working off-site during this temporary closure. Maintenance and Patrol team members continue to work onsite to tend to maintenance, safety and security concerns, but will follow the guidance of the Arizona Department of Health Services and practice social distancing precautions, which may limit their routine resident interactions. Questions regarding this temporary closure may be directed to the Las Sendas Management team at 480-357-8780 or Patrol at 480-220-1794. Although Management does not anticipate any significant disruptions to operations at this time, they are frequently updating the Board and ask for your continued patience as they work diligently to serve you. 
  • How do I pay my Association Dues while the Trailhead Members Club is closed?
    You are still able to submit your quarterly Association Dues via mail or online payment during this time.  Please CLICK HERE for more information on your payment options.
  • How can I contact the Board of Directors?
    CCMC is the Managing Agent and serves as the liaison between the Board of Directors and the Las Sendas homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.
  • What are the current hours for the Association Management Team?
    The Management Team is available to assist you Monday through Friday from 8:00 a.m. to 5:00 p.m. Email communication, resident engagement, assessment processing, and accounts payable will continue as planned. Additionally, all contracted services remain operational.
  • Will my assessment be discounted because of the temporary Trailhead Members Club and Recreational Facilities closures?
    At this time, the Las Sendas Community Association is not reducing or discounting assessments relating to the closing of community facilities. We are uncertain as to the duration of the closure and the costs that will be incurred by the association related to re-opening the amenities. To the extent these closures result in an overall savings and surplus cash to the association, during the next annual budgeting session, the Board will review funds on hand and projected expenses for the coming year and make adjustments to the budget as necessary. As we hope you understand, things are changing on a daily basis. To the extent the expectations regarding the duration of closure change, the Board may adjust their plans. If those plans are adjusted, Management will surely provide updates as appropriate. 
  • When will the Association resume regular meetings?
    The temporary cancellation of some Association meetings (including Board, Committee, Working Groups) will be in place until further notice, and will be reassessed as the Board of Directors and Management continue monitoring the overall impact to the community and recommended guidance from health officials and experts. 
  • Can I submit my Architectural Modification Application?
    The Architectural Committees will still review most architectural applications, if they are received electronically. The exact frequency and schedule of the reviews is not set at this time. More complex submittals, such as those for new home construction or remodels that require full-sized plans, the review of a consulting architect or a model may not be reviewed until the Trailhead Members Club reopens and regular Association business meetings resume. As such, these more complicated submittals may not be accepted.
  • Where can my small group meet during the Trailhead Members Club closure?
    You may meet in an association common area or community parks on a first-come, first-serve basis. Social distancing is encouraged, and the White House is discouraging gathering in groups of 10 or more. At this time, the Association is not accepting reservations in the common area parks or ramadas and will not provide any set up or other accommodations.
  • Are the sport courts (tennis, pickleball, bocce ball and volleyball) still open and accessible for resident use?
    The Las Sendas sport courts are shut down and cannot be reserved online until further notice. The tennis ball machine and bocce ball sets are not available for rent. During the shutdown, residents who chose to use sport courts do so at their own risk. Health experts are also urging people to practice “social distancing,” which is the idea of maintaining a roughly 6 foot distance from other people. If you or your children are showing symptoms of an illness, we ask that you please refrain from using any common area within the community. Residents utilizing these amenities are asked to wipe down any touch points thoroughly with disinfecting wipes before and after use and are doing so at their own risk. 
     
    Furthermore, in order to maintain physical distance, minimize risk and conserve resources, our Management and Patrol teams have been directed not to confront residents to regulate usage, reservations or unsportsmanlike conduct.
  • Is the park outdoor equipment and restrooms still open and accessible for resident use?
    The Las Sendas outdoor park equipment and restrooms are shut down. Residents visiting the playgrounds and play equipment shall do so at their own risk and are encouraged to take preemptive measures such as hand washing and hand sanitizing during and after visiting these amenities. If you or your children are showing symptoms of an illness, we ask that you please refrain from using any common area within the community. Residents utilizing these amenities are asked to wipe down equipment thoroughly with disinfecting wipes before and after use and after use. This includes any drinking fountains. Health experts also are urging people to practice “social distancing,” which is the idea of maintaining a roughly 6-foot distance between other people. 

    Furthermore, in order to maintain physical distance, minimize risk and conserve resources, our Management and Patrol teams have been directed not to confront residents to regulate usage, reservations or unsportsmanlike conduct.
  • Are the ramadas and fields (baseball and soccer) still open and accessible for resident use?
    The Las Sendas ramadas and fields are shut down. During the shutdown, residents who chose to use these amenities do so at their own risk. Health experts are also urging people to practice “social distancing,” which is the idea of maintaining a roughly 6 foot distance from other people. If you or your children are showing symptoms of an illness, we ask that you please refrain from using any common area within the community. 
     
    Furthermore, in order to maintain physical distance, minimize risk and conserve resources, our Management and Patrol teams have been directed not to confront residents to regulate usage, reservations or unsportsmanlike conduct.
  • Is the splash pad still open and accessible for resident use?
    The Las Sendas splash pad is closed and the water has been turned off. The temporary closure will be reassessed as the Board of Directors and Management continue monitoring the overall impact to the community and recommended guidance from health officials and experts. The circumstances surrounding the COVID-19 outbreak is a fluid situation and as a result, the Association may be required to update the current impacts on the community.
  • Some residents continue to use the recreational amenities. What is the Association doing to prohibit use?
    During the shutdown, residents who chose to use any Association open spaces, parks, outdoor equipment, fields and sport courts do so at their own risk. Health experts are also urging people to practice “social distancing,” which is the idea of maintaining a roughly 6 foot distance from other people. Furthermore, in order to maintain physical distance, minimize risk and conserve resources, our Management and Patrol teams have been directed not to confront residents to regulate usage, reservations or unsportsmanlike conduct. 
  • Without the reservation system online, some people are using the tennis and pickleball courts longer than the allowed three hours. What can be done to limit court usage?
    During the shutdown, residents who chose to use Association sport courts do so at their own risk, should continue to follow the court rules and are urged to practice “social distancing,” which is the idea of maintaining a roughly 6 foot distance from other people. Furthermore, in order to maintain physical distance, minimize risk and conserve resources, our Management and Patrol teams have been directed not to confront residents to regulate usage, reservations or unsportsmanlike conduct. 
  • Will the Association be scheduling any lifestyle events, programs, activities and private event rentals in the future? What about the events that are already on the calendar?
    All Association Lifestyle Events, programs, activities and private event reservations at the Trailhead Members Club have been canceled at least until May 11, 2020. Any registration fees and deposits that have been collected will be returned in full to the parties who made the reservation. Management will contact those individuals to arrange for the return of those funds, if organized by the Association.
  • How can I contact Management to address association related questions if the Trailhead Members Club is closed?
    During the facility closure, the CCMC Management Team will be working remotely during normal business hours to respond to resident requests, community needs, and inquiries. While the main office phone number will remain active, and messages will be returned as soon as possible, we ask that inquiries be submitted via email when able. Staff contact information can be found at the following link: Management Contact Information. Additionally, you may also contact the Patrol Team between the hours of 3 p.m. and 5 a.m. for any urgent, common area matters by calling 480-220-1794.
     
    Regular communications will be modified during the closure period, and any updates or changes will be communicated via an email blast to our members. Although our site office is closed, our business operations continue to function normally as our team manages them remotely. Regardless of function, our team members are committed to serving our community throughout this time of disruption.
  • How do I stay informed and receive updates regarding these ever-changing circumstances?
    This Q&A page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed.  Residents can also sign up to receive our regular email blasts by visiting THIS LINK and filling in your contact and Las Sendas address information. Also, please add Las Sendas Community Association and emails ending in @thetrailhead.org to your safe sender list. If you aren't seeing our emails, please check your junk inbox. 
  • Is CCMC's corporate management office closed?
    CCMC's corporate management office is temporarily closed to visitors; however, all Management team members continue to work to serve you. Administrative, Management, Customer Service and Operations team members are remotely working off-site during this temporary closure. All CCMC corporate office team members are available Monday – Friday from 8 AM – 5 PM via email, or by phone at 1-833-301-4538. Although CCMC does not anticipate any significant disruptions to operations at this time, they ask for your continued patience as they work diligently to serve you.

General
  • Who do I contact if I have further questions about events?
    If you have questions about events, weddings or other facility rentals here in Las Sendas, please contact our Lifestyle Director, Morgan Collins. She can be reached via email at mcollins@thetrailhead.org or by phone here at the office at 480.357.8780.
  • Who are the statues of throughout the community?
    The Las Sendas community is proud to own and display this unique residential art collection.  We hope you enjoy discovering these figures and learning the stories of the people they represent.
     
    1995  Developers, Scott Walker and Buddy Johnson, purchased 16 bronze sculptures for their planned community  “Falcon Ridge” They placed the figures along hiking trails. Their choice of subject was based on their perception of the individual’s contribution to the 20th century.
    1995  Blandford Homes took over the project which, in addition to the land, included the statues and renamed the development “Las Sendas”.
    1995 – 2002  Many of the pieces were relocated from the trails to more visible sites.
    2007 Ten of the pieces remained on the property.
    2016 The Las Sendas Community Association put plans in place to have four of the pieces still on trails, moved to more public areas.
    2017  All of the pieces were cleaned, and polished for the first time in 22 years.  Missing identification plaques were replaced.
    2018  Relocations were completed, minor repairs were made, lighting was added to nine of pieces, and landscaping was improved at all of the statue sites.  In addition plans were put in place for ongoing annual maintenance of the entire collection.
     
     
     
  • Where can I go hiking?
    Las Sendas is central to various hiking and mountain biking trails here in Mesa. There are various trails within Las Sendas and many more right outside of the community. Please visit The Hawes Trail Alliance for more information on the Hawes Trail which borders Las Sendas and connects to our community trails in various spots. 
  • What schools are in the area?
    Las Sendas residents are in the Mesa Public School District which includes the following schools:
     
  • What do I do before painting my home?
    Prior to painting your home, you must submit an architectural review application. Please click here for more information. 
  • How much does a membership at the Golf Club cost?
    Residents of Las Sendas may contact the Las Sendas Golf Club for membership rates at 480-396-4000.
     
    The Las Sendas Golf Club is a separate entity and in no way associated with Las Sendas Community Association. 
  • How do I sign up for the Spa and Fitness Center?
    To sign up for the Las Sendas Spa & Fitness Center please visit their website or call the front desk at 480.832.6900.
  • How do I report a noise violation (Dog barking, wild parties, screaming, etc)?
    In response to noise complaints, we recommend a two-pronged approach. First, noise complaints can be reported to the City of Mesa Police by calling their non-emergency line at 480-644-2211. Also, residents can report the complaint to the Association. You may call Patrol at 480-220-1794 if the noise is occurring between the hours of 3 PM and 5 AM.  This allows Patrol to drive by and witness (hear) the activity and possibly contact the owners in real-time. For on-going noise complaints, you can formally report the violation by completing a Complaint Form to the Association.  Please note that both the Association and the City of Mesa may require complaints from two different residents in order to escalate enforcement action.  
  • Can I reserve The Trailhead for a wedding?
    Yes! The Trailhead is an amazing place to host a wedding. 
     
    The price will depend on the day of the event and whether or not you are a resident of Las Sendas.
     
    Residents of Las Sendas may see rates by clicking Member Rates. Those that are not residents of Las Sendas may see rates by clicking Public Rates.
  • How do I make a reservation?
    If you'd like to reserve a tennis, pickleball, or bocce court, ramada or field at a park, or a banquet room at The Trailhead please visit our reservations page. If you have further questions please email Morgan, our lifestyle director at mcollins@thetrailhead.org or call us at 480.357.8780. 
  • Can I post a political sign in my yard?
    If a sign is placed on Maricopa County property, it is permitted in compliance with their guidelines, per A.R.S. 16-1019. Political signs may be placed in the public right-of-way, as long as they are not hazardous to public safety. Signs cannot placed prior to 60 days before the election, and must be removed within 30 days after the election (15 days for right-of-ways).

    The Las Sendas Community Association will remove signs placed on LSCA property. In most cases, however, political signs in Las Sendas are legally placed in the public right-of-way or on private property. Council has the right to remove political signs on its own property, but may not remove signs on any other property (e.g. the county's).
    In the event of a complaint when a sign is on business/commercial property, the LSCA will contact the business owner. In the event that the sign was not approved by the property owner, the property owner may remove the sign. Except in unique situations, the LSCA will not remove the sign. Commercial properties may have political signs within 45 days of an election or 7 days after an election (unless the signs violate city or county ordinance). All other signage must comply with the LSCA’s Non-Residential Design Guidelines policy; in most cases, signage other than political signage requires LSCA approval. 
     
    The homeowners’ associations are governed by A.R.S. 33-1808, which provides that the associations must allow political signs on a member’s property, but no earlier than 71 days before the day of the election and signs must be removed within 3 days after an election.
    Per ARS 16-1019, it is a class 2 misdemeanor for any person to knowingly remove, alter, deface or cover any political sign of any candidate for public office or knowingly remove, alter or deface any political mailers, handouts, flyers or other printed materials of a candidate that are delivered by hand to a residence for the period commencing forty-five days before a primary election and ending seven days after the general election.
  • Can I submit a work order request?
    Yes! To submit a work order request, click here